Interactive Newspapers '99,
February 17 - 20, 1999
February 18, 1999
NEW TECHNOLOGIES HELP SITES INCREASE PRODUCTIVITY
Some Web Site Redesigns Send Page Views Soaring
by Martha L. Stone
Online news executives are using technology to chart their courses
through the untamed wildernesses of efficiency, productivity, and
profitability. In fact, technology is helping some sites increase
staff efficiency and page views at the same time. Seven online news
experts relayed their stories in a marathon four-hour preconference
track at the Interactive Newspapers Conference today (Feb. 17) on
how technology is defining how news Web sites are maturing.
The New York Daily News site recently underwent a redesign,
after which they reported that staff efficiency rose 25%, page views
jumped 50% to 6.3 million per month, and users are reporting
positive feedback about the features that are more applicable to
their lives and are easier to use, says Zasha Weinberg, manager of
engineering at Nicholson/NY agency, which implemented the Web site
changes. The agency developed a plan to provide the Daily
News return on their investment by saving editors' time through
the use of Microsoft FrontPage templates and the implementation of
dynamically generated pages, as well as improving functionality and
efficiency on the site with customized workflow.
Other speakers also reported an emphasis on efficiency and
profitability, and the technologies that will help them achieve
their goals. Dale Peskin, vice president for interactive media at
A.H. Belo Corp., Dallas, says that while banner advertisements
clearly aren't going to pave the way to profitability, it has been
incumbent upon him and his staff to find ideas that will lead to a
healthier bottom line.
Instead of relying on banner advertising campaigns, Peskin's staff is
pitching integrated Web sites to advertisers like "ClubYou.com,"
a multimedia site that would provide personalized news, tips,
planning guides, e-mail notification, product sampling, polls, and
quick mail in short, it would create a relationship with each
person who visited the site. The information gathered about visitors
could be used to target advertising to users.
"In a one-to-one relationship, each person can use the site and get
specific messages," Peskin says. "We think it will be a major way
to
produce revenue for the site."
Media General, which has several TV, cable, and newspaper properties
in the South, has learned a lesson in the importance of
understanding each of its properties' technological cultures to
succeed in the marketplace. Media General is in the throes of
planning a common language for database technology for classifieds,
archives, products, and features online among print, cable, and TV
properties. "This means a change in the culture within Media
General to overcome print, cable, and broadcast conflicts ... and to
develop a synergy among divisions," says Mike Steele, director of
new media for Media General.
Howard Finberg, director of technology and information strategies
for Central Newspapers Inc., Phoenix, says CNI is developing
"sticky" Web site technology and content to retain users longer.
"We
want sticky applications," Finberg says. He counts among those sites
that capture longer spans of the users' time CNI's policescanner.com
with Real Audio capability to listen to scanners, and its virtual
job fair site (vjf.com) and indianasgame.com, a destination site for
Indiana basketball fans.
In planning for the future, Finberg sees CNI's motto of "Author
once, publish many" to become a reality. He sees CNI's partnership
with FutureTense to allow them to create stories for print and Web,
but also other emerging technologies, such as Palm Pilots and
pagers.
"We want to leverage technology to take advantage of our
digital assets, and to move away from a single-purpose solution,"
Finberg says. The ability to streamline production of text,
pictures, and graphics throughout the process of publishing to many
platforms was a predominant theme for the session.
On the horizon is the implementation of a standard news markup
language, that is under development by a number of businesses and
organizations. The markup language will enable versatility and
efficiency by using the same information across different platforms
without duplicating production time.
"The goal is to expand in new markets and utilize new forms of
distribution. To create these new products, information producers
must better integrate their cross-media publishing systems," says
John Freed, principal of Integrita, a consulting firm. The
cross-media products will reduce operating costs because the
production process will take less time.
The next generation of news markup will be based on the open
architecture of XML, which will allow editors to mark up copy to
identify the headline, byline, nut paragraph, quoted sources, and
more. When tags are used to identify each element of the story, the
stories can be easily transported from print to Web to fax to Palm
Pilot formats, without editors having to mark up the copy at each
checkpoint. Also, the markup allows efficiencies for archiving and
searchability. If a user searches for bylines, or for book titles,
for example, the tasks would turn up results quickly because each of
those attributes would have already been segmented in databases.
While XML still is not supported universally on the Web, its time
will come, says John Bennett, development manager for Cahners
Business Information entertainment group. Editors will use the open
standard through the use of cascading stylesheets (CSS). "The more
you can think of ways to convince your editors to think in those
terms, the better off you'll be. We're a long way away from this being
optimal, but it is where we need to be to reuse our information in
other ways."
Martha L. Stone (martstone@aol.com) is a new media professor at
Roosevelt University in Chicago and a frequent contributor to Editor
& Publisher Interactive.
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